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Eklin Medical Systems manufactures robust, reliable products designed to serve the veterinary care industry. Our reliability extends beyond our products, with after-sale customer care and technical support. Our Global Customer Care Group (GCCG) is comprised of people with vast experience in supporting medical products. Eklin has set customer satisfaction as its top priority since the company’s inception in 2002 and continues to grow this critical franchise with several new offerings. We understand the importance of being there for our customers, whether it’s a simple question, or an event requiring technical service. Our pledge is to provide you unparalleled customer service, whenever you need us, and to minimize any downtime associated with a service event.
What you can expect from Eklin Customer Care:
- Thorough Training from Highly Experienced Veterinary Professionals
Eklin offers 2-3 day training packages with every RapidStudy DR and Eklin Digital Practice® system sold. Eklin provides the industry’s most highly experienced veterinary professionals to train you and your staff. The trainers include licensed radiography technicians and IT specialists. Clinical training oversight is provided by William Hornof, DVM, Diplomate ACVR, Eklin’s Chief Medical Officer.
- Toll-Free (US Only) 24/7 Telephone Emergency Technical Support
We provide 24 hour, 7 day a week emergency telephone technical support. We understand that our products are used every hour of the day and now we’ll be there to help you if you need us. Call 800-819-5538 or 408-492-0057 for assistance.
- Proactive Preventative Maintenance
Eklin’s Customer Care can provide a complete unit evaluation, software and hardware updates, minor repair and parts replacement due to normal equipment usage. This fee service is a preventative tool to help minimize the potential of a service event and any associated downtime. A preventative maintenance option can be added to any of the Eklin Extended Service Contracts. Call or email us for details.
- Quick Turnaround on Repairs
Our Customer Care Group's service department is staffed to provide quick turnaround time in the event of a service need. We strive to return the equipment to you in the fastest time possible. Upon receipt of the equipment requiring repair, our Service Department will communicate the anticipated return date and provide timely updates. We understand that communication with our Customers is extremely important so that all expectations are met.
- Standard Warranty Statement
EKLIN, or its authorized service center, will provide evaluation, service and repair of the device that may be required as a result of product failure during normal usage. Our warranty is one year from the date of installation on the EDR3, EDR5, all workstations and archives, and two years on the EDR6.
- Comprehensive Extended Service Contracts
Eklin offers multiple Extended Service Contract solutions to fit your practice needs. Whether you specialize in equine, small animal or exotics, Eklin has a Service plan for you. Call your Customer Care Group to discuss which program would be best for you and your practice.
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